Our service and support programs provide you with real advantages:

• Peace of Mind: Because patient care is your focus, keeping your Quinton equipment running smoothly is our focus. With Q-Care you have one less thing to worry about. Q-Care programs help ensure that your equipment is working properly and is ready to go when you need it.
• Cost Control: We know that cost management is critical to the ongoing success of your facility. Unexpected repair costs can wreak havoc with your budget and keep you from achieving your goals. Q-Care programs help you control costs and mitigate the risk of expensive repair fees.
• Protect Your Investment: Quinton products are an excellent investment. When properly maintained, Quinton products prove to be reliable decades after other manufacturers’ products are replaced. Q-Care assures that your equipment is well maintained and your investment protected.
• Customer-Focused Quality: Q-Care programs bolster Quinton’s commitment to quality by providing you with the resources you need when you need them.
• Discount on Supplies: Q-Care customers get the additional benefit of discounted pricing when they order Quinton supplies through our customer service department. This is another way we partner with you to help you save money on supplies you will use every day.
• Quick Access: When issues arise, you need to talk to the right person right now. Our advanced call center technology helps ensure that you are speaking with a specialist trained on your product quickly.
• On Site Service: Quinton field service technicians are factory trained to repair your equipment on site with some programs.
• Priority Response: When your equipment goes down you lose your ability to work with patients. Q-Care customers get priority service – minimizing down time.
• Technical Expertise: When issues arise, you need expert help. Our technicians are trained extensively on the product technologies and understand the clinical environment in which you use these devices.
• Preventative Maintenance: A little maintenance early can prevent problems down the road. Most Q-care programs include a maintenance inspection.
• Software Updates: As medical technology continues to advance the latest software can be critical in keeping your equipment functioning properly. We provide software updates at no charge with some programs.
• Remote Support and Diagnosis: Our specialists can dial into many systems to troubleshoot remotely. In some cases they can fix the problem immediately while in others they can diagnose issues so our field service technician is better prepared upon arrival.

Q-Care Service and Support Agreements

The plan that works best for another facility might not meet your needs. With Q-Care, you choose the plan that works best for you – giving you the right service level at the right price. For example, our First Response programs feature training and tiered response levels – the ideal choice for facilities with a biomed department.

Call your local Quinton representative today at 1-800-426-0538 to help you select the program that meets your needs. >>Q-Care service and support programs brochure.